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Tue, Jan. 28th, 2031, 07:43 pm

This entry will be left hanging on top of this journal. Kindly comment to it for offtopic and such. All comments will be screened.
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Thank you for understanding.

Thu, Dec. 21st, 2006 01:23 pm (UTC)
assafr: Quick question

Not long ago you posted about the "law" that what drives users is the atttempt to make the last effort in every step. And that explains of the seemingly stupid behaviour we see.

Been trying to find more references to that and couldn't. Can you help?

Thu, Dec. 21st, 2006 02:59 pm (UTC)
talash: Re: Quick question

um... I'm vaguely recalling something, but I can't seem to find the entry in question. could you provide a link?

Thu, Dec. 21st, 2006 04:04 pm (UTC)
assafr: Re: Quick question

No, I was hoping YOU would provide it.

It's possible this wasn't in your blog but a reply you wrote in someone else's.

Thu, Dec. 21st, 2006 07:04 pm (UTC)
talash: Re: Quick question

Alas, can't seem to be finding it (you aren't referring to this, are you?) But yeah, that's the driving force as a general rule for non tech-savvy users. My primary source for that? Personal observations over the years (I've handled several tens of thousands of calls from such users in my lifetime (about 40-70 calls per 8-9 hour shift (let's say ~50 on average) *5-6 shifts per week, ~>2.5 yrs in various places, cut 10% for calls about problems not related to the user)). The general picture? Files are sitting on the desktop or "my documents" folder, the wireless network is open for everyone, the computer is sluggish because they click yes for every program that tries to install itself in the startup as well as agree to add every possible toolbar including spyware (especially spyware. that's why you have all these botnets). True, my statistics may be inherently flawed, but that's the general picture from my experience.